Business Support Officer - Planning, Transportation & Environment (Gr D/E)
Kingston
Role
Who You Are
As a dedicated and proactive individual, you excel in managing a diverse and competing workload efficiently. Your strong interpersonal skills and initiative enable you to liaise and negotiate effectively with the public, agents, organisations, and council personnel. You thrive in both remote and office environments, adapting seamlessly to the demands of planning application processes.
What the job involves
This role involves processing planning applications and performing all related administrative duties. You will check applications for validity based on national and local requirements, prepare and upload documentation to the Document Management System, and send out statutory notification letters. Additionally, you will interact with agents/applicants regarding invalid applications, handle inbound inquiries, and provide customer advice. Your work will require an understanding of planning terminology and the ability to prioritize and allocate tasks to meet tight deadlines.
Skills
- Strong interpersonal and negotiation skills
- Effective communication: verbal, written, and presentation
- Ability to manage and prioritize competing tasks
- Proficient in IT and organizational skills
- Understanding of planning application process and terminology