Customer Service Advisor (NJE GR 3)

Who You Are

You are a professional with a customer-focused mindset who excels at engaging with visitors, guests, and suppliers. You have a supportive nature and are keen to ensure a high standard of service through effective communication and proactive problem-solving. You thrive in dynamic environments and are a strong team player, always ready to step in when needed.

What the Job Involves

This role involves greeting visitors and providing them with advice and information on council services and partner organizations. You will handle both general administrative tasks and call management duties for various campaigns. It is essential to escalate any issues promptly and to keep all relevant parties informed. You will provide coverage for team members during absences and utilize IT systems for data entry and retrieval. Ensuring no gaps in staffing and preparing for team evaluations are also key aspects of this role.

Skills

• Customer service excellence
• Strong communication abilities
• Efficient multi-tasking
• Proficient in IT systems
• Problem-solving skills
• Adaptability and flexibility
• Team player mentality