Customer Service Advisor (NJE GR 3)
Nottinghamshire County Council
Role
Who You Are
You are a professional with a strong focus on customer service, able to interact efficiently with visitors, guests, and suppliers. You excel in providing support through general administration and call handling, and are adept at using IT systems for data management. You are proactive in identifying areas for your professional development and adaptable in ensuring service continuity.
What the Job Involves
The role involves greeting all visitors and providing efficient, professional, customer-focused service. You will offer basic advice and information on council services and engage in general administrative tasks, including call handling for various campaigns. Escalating issues promptly, covering for colleagues, and utilizing IT systems for data management are key aspects of this role. You are expected to work flexibly with line management to ensure seamless service delivery and maintain regular team communication, preparing thoroughly for all meetings and reviews.
Skills
- Strong customer service focus
- Efficient communication skills
- Proficiency in IT systems and data management
- Adaptability and flexibility
- Problem-solving and issue escalation
- Teamwork and collaboration
- Proactive professional development