Directorate Support Officer Scale 6

Who You Are

You are a proactive, customer-focused individual with a passion for providing efficient and effective administrative and clerical support. You are adaptable and prepared to support various directorates, particularly with a focus on the Housing Service, while being open to assisting other areas as needed. You uphold the Council’s values and behaviors, offering ambitious, inclusive, collaborative, accountable, and trustworthy service. You have excellent interpersonal skills to foster positive team working and maintain effective relationships with residents and key stakeholders.

What the Job Involves

The job involves providing comprehensive administrative and clerical support to various directorates, mainly focusing on delivering administrative tasks for the Housing Service. Responsibilities include managing repairs works/orders, coordinating complex repair projects, organizing statutory visits and meetings, maintaining information systems, producing reports, and providing financial administrative support. You ensure compliance with Council policies and undertake other related tasks as required to support the effective service delivery within the directorates.

Skills

• Proactive business administrative support
• Efficient order tracking and specification management
• Resolving operational issues and complaints
• Coordination of complex repair and maintenance projects
• High-quality administrative system design and implementation
• Report collation and statistical analysis
• Meeting and event organization
• Note-taking and maintaining confidentiality
• Financial administrative tasks
• Positive team working and stakeholder relations
• Adherence to safeguarding, safety, and data protection policies