Customer Services Advisor (Scale 4)

Who You Are

You are a dedicated and dynamic individual with experience in a customer service environment, skilled at managing a fast-paced workday. You are committed to promoting a positive attitude and are capable of adhering to performance and quality standards while delivering excellent customer service.

What the job involves

This position involves working as a Customer Services Advisor, where you will handle inbound calls and answer Council-wide enquiries from the public. The role requires you to work in a fast-paced call centre environment with a schedule of Monday to Friday, 9 AM to 5 PM. You'll need to work at least two days a week from the office, and additional days as required for training purposes. Initial training includes a two-week course both in the classroom and through shadowing.

Skills

• Experience in customer service
• Call centre experience
• Strong communication skills
• Ability to meet performance standards
• Adaptability to a fast-paced environment
• Positive attitude
• Flexibility for in-office work