Customer Service Advisor (Grade 4)

Who You Are

You are a dedicated and empathetic professional, committed to delivering excellent customer service. With strong communication skills, you work effectively within a team and have experience in customer-facing roles. You adapt quickly in fast-paced environments and are proficient in navigating multiple communication channels and ICT systems.

What the Job Involves

As a Customer Service Advisor, you will handle customer enquiries, providing information, advice, and guidance on council services. You will resolve issues at first contact or refer customers as necessary, champion self-service through digital channels, and ensure customer satisfaction. Your role involves delivering and promoting excellent customer service while maintaining accurate data records and supporting new staff development through buddying and shadowing.

Skills

• Excellent verbal and written communication
• Strong customer service skills
• Ability to analyze and solve problems
• Familiar with CRM tools and various software
• Effective multitasking and time management
• Adaptability to change and uncertainty
• Team collaboration
• Deep knowledge of local services