Customer Service Adviser (Gr 5)
Sutton
Role
Who You Are
You are a dedicated professional with extensive experience in customer service and administration, preferably with knowledge in adult social care settings. You are adaptable and capable of managing complex and sensitive information efficiently. You thrive in a fast-paced environment and are comfortable working both independently and as part of a team.
What the Job Involves
This role involves working in Sutton Council's Customer Experience Contact Centre for a minimum of 5 months. You will be part of a multi-skilled team tasked with delivering effective customer service across phone, online, and face-to-face interactions. Your responsibilities will include processing business administration and data for adult social care requests, managing complex email communications, and performing various administrative and data entry tasks. After training, the role offers flexible hybrid working, requiring at least 2 days in the Civic offices.
Skills
- Excellent digital communication skills
- Extensive experience in customer service environment
- Ability to deal with sensitive and complex inquiries
- Flexibility and adaptability to work pattern demands
- Experience and confidence in using CRM platforms and Google Mail
- Desirable: Experience and knowledge in adult social care admin setting